AI and messaging disclosure
Effective 19 October 2026. Godwit SIM is a trading name of Lorikeet AI LLC.
This page explains when you are talking to an AI, how to reach a person, and how we handle messages and consent. The wording in the message boxes below is the exact text our systems send.
You are talking to an AI
Our customer service is answered by Godwit SIM's AI assistant, built on the Lorikeet platform. It answers SMS, WhatsApp, email and phone calls.
- The assistant says it is an AI at the start of every new conversation on every channel.
- If you ask whether you are talking to a person or a bot, the assistant always answers truthfully. It never claims to be human.
- When a person from our team joins a conversation, they say so and give their first name.
- The assistant can sell packs, send install links, check usage, arrange top-ups and approve refunds within our refund policy. Anything else goes to a person.
Reaching a person
At any time:
- SMS or WhatsApp: reply HUMAN
- Phone: say "person"
- Email: write "human" in your email, or email hello@getwavemobile.com
The assistant answers at any hour. When something needs a person, a member of our team will reply within one business day, working 9am to 5pm Sydney time, Monday to Friday. Complaints, hardship requests and safety concerns always go to a person.
Keywords
| Reply | What happens |
|---|---|
| STOP (also UNSUBSCRIBE, CANCEL, END, QUIT) | We stop all messages to you on that channel straight away and send one confirmation |
| START | Turns messages back on after STOP |
| HELP | We send our details and how to reach a person |
| HUMAN | We pass the conversation to a person |
| HARDSHIP | We pass the conversation to a person trained in hardship support |
If you tell the assistant in your own words that you want messages to stop, it treats that as STOP. We act on it at once, well within the 5 business days Australian law allows.
After STOP, we cannot send install links or usage warnings on that channel. If you have an active order, we will deliver anything you still need by email if you have given us one.
First message wording
The customer always messages us first. Our first reply starts with this disclosure, followed by the answer to their message.
SMS, Australia and UK (129 characters):
Hi, I'm Godwit SIM's AI assistant, not a person. Reply HUMAN for our team or STOP to opt out. Terms & privacy: godwitsim.com/legal
SMS, United States (192 characters, two segments):
Hi, I'm Godwit SIM's AI assistant, not a person. Msg frequency varies. Msg & data rates may apply. Reply HUMAN for our team, HELP for help, STOP to opt out. Terms & privacy: godwitsim.com/legal
WhatsApp, all markets:
Hi, I'm Godwit SIM's AI assistant, not a person. Reply HUMAN any time to reach our team, or STOP to stop WhatsApp messages from us. Terms & privacy: godwitsim.com/legal
A conversation counts as new, and gets the disclosure again, after 7 days without messages.
Other standard messages
HELP reply:
Godwit SIM, run by Lorikeet AI LLC. I'm its AI assistant. Reply HUMAN for a person or email hello@getwavemobile.com. Reply STOP to opt out.
STOP confirmation:
You're unsubscribed from Godwit SIM and won't get more messages here. Reply START to resubscribe. Help with an order: hello@getwavemobile.com
START confirmation:
You're resubscribed to Godwit SIM messages. Reply STOP any time to opt out.
HUMAN reply:
Thanks, I've passed this to the Godwit SIM team. A person will reply here within one business day. Reply STOP any time to opt out.
Identity check code (sent before a replacement eSIM or a change of contact details):
Godwit SIM: someone asked to [send a replacement eSIM] for your order. Code: [code]. Never share this code, even with us. Not you? Reply NO and we'll stop it.
Phone calls
When you call us:
Hi, you've reached Godwit SIM. I'm its AI assistant, not a person. This call is recorded and transcribed to help with your request. You can say "person" at any time to reach our team.
When we call you. We only call if you asked us to, or agreed when we offered (for example, after an install has failed twice). We do not make sales calls.
Hi, this is Godwit SIM's AI assistant, calling about the eSIM you asked us to help with. I'm an AI, not a person. This call is recorded. Is now a good time?
Every email from the assistant ends with:
Godwit SIM's AI assistant. Reply with "human" to reach a person. Lorikeet AI LLC, 2261 Market Street, STE 5391, San Francisco, CA 94114, United States.
Marketing emails also carry an unsubscribe link that works for at least 30 days after sending.
What we send, and the consent behind it
| Type | Examples | When we send it |
|---|---|---|
| Replies | Answers, payment links, install links, refund confirmations | When you message us, on the channel you used |
| Order messages | Install link after payment, identity check codes | Straight after the event, on the channel you bought on |
| Usage alerts | Low data at 75% and 90%, expiry at 3 days and 1 day, an option to top up | Only if you say yes when the assistant offers them at purchase |
| Feedback | "Reply 1 to 5" at the end of a conversation | In the same conversation only. We never offer anything in return for a rating |
| Marketing | New trip offers, referrals, review requests, news | Only if you have said yes to marketing on that channel |
Marketing consent. The assistant may ask once, after a purchase: "Want occasional trip tips and offers from Godwit SIM by [SMS/WhatsApp/email]? Reply YES. You can reply STOP any time." Saying no, or not replying, changes nothing about your service. We never pre-tick a box, and marketing consent is never a condition of buying. We record when and how you said yes.
Every marketing message names Godwit SIM and ends with "Reply STOP to opt out" or an unsubscribe link.
WhatsApp. We send messages you did not prompt only through WhatsApp-approved templates, and only for order messages, usage alerts you asked for, or marketing you agreed to.
Quiet hours. We send usage alerts and marketing between 8am and 8pm your local time. Order messages and identity codes go straight away because you are waiting for them.
When your AI agent contacts us
If your own AI agent buys a pack for you, the eSIM still goes to your phone. Our first message to you says who we are, who ordered it, that we are an AI, and how to reply STOP.
Testing how we talk to you
We regularly test changes to the timing, channel and wording of our messages to find what helps customers most. A test never changes your price, your refund rights or these disclosures, and never sends you more than 2 proactive messages a week.